Question 1

What is Frenmo Monthly

Accepted Answer

Frenmo Monthly offers a comprehensive childcare solution for families seeking long-term support. With a fixed monthly subscription, parents can access reliable and vetted nannies for consistent care, ensuring peace of mind and continuity for their children.

We are not a nanny agency, nor do we work like one. 
We do not offer untrained & unverified nannies.
We charge subscription money in advance. Although, if you don't like the nanny shortlisted for you, the subscription money will be refunded (before the service begins)
All our childcare assistants undergo a mandatory training program curated by industry experts.

Question 2

Can i trust childcare assistants with my child?

Accepted Answer

Absolutely!
We, at Frenmo, have the highest concern for safety of your child & we take measures to ensure that.
These include:
1. Mandatory training of all childcare assistants by reputed institutes & industry experts.
2. Thorough background checks & police verification of all childcare assistants.
3. All are childcare assistants are double-vaccinated against Covid-19.
4. Live tracking feature for parents.
5. Mandatory one-way video call with parent, clearly showing the face & whereabouts of the child, whenever the parent is away.
6. Customer support available from 10am - 9pm.

Question 3

Will i be charged extra for taking the childcare assistant to a location other than the original service location?

Accepted Answer

No, there are no extra charges.

However, the parent must drop the childcare assistant back to the original service location at the end of the service or by 8:30pm, or bear the cab charges for dropping the childcare assistant to the childcare assistant's residence.
In case of service after 8:30 pm, overtime charges apply.

Question 4

What are my responsibilities towards the childcare assistant if i take her to a location other than the original service location?

Accepted Answer

In such cases, the parent has the following responsibilities :

1. The parent must ensure safety & security of the childcare assistant against harassment of any kind.
2. The parent must drop the childcare assistant back to the original service location at the end of service or by 8:30 pm ist, whichever is earlier. 
3. If the parent is unable to drop the childcare assistant back to the original location , the parent must bear responsibility of booking & paying for the cab to drop the childcare assistant to her residence.
4. Overtime/Night time is subject to availability of childcare assistant at that time.
5. If childcare assistant agrees for overtime/night time service, additional charges apply.

Question 5

Dos & Don'ts during service

Accepted Answer

We request parents to keep in mind the following Dos & Don'ts.

Dos:
1. Make sure to provide the correct location in the booking form.
2. Ensure wifi access to the childcare assistant so that you can make full use of the security features like live tracking & one-way video call.
3. Allow childcare assistant to have lunch, drink water and/or the restroom during the service.
4. Keep taking updates from the childcare assistant about the child.
5. Always ensure the childcare assistant faces no harassment of any kind.
6. If taking the childcare assistant to a location other than the original service location, make sure to drop her back to the original service location at the end of service or 8:30pm ist, whichever is earlier, or bear the responsibility to book & pay for the cab to drop to childcare assistant's residence.

Don'ts:
1. Do not ask the childcare assistant to do any household chores other than those associated with childcare.
2. Do not let the childcare assistant unattended in a room or space with high value items, for e.g, gold ornaments, cash, etc.
3. Do not force the childcare assistant to stay overtime if she does not agree.

Question 6

How do I book?

Accepted Answer

Follow the following procedure to book:

1. Click "Book Childcare Assistant Now!"  on this website.
2. You'll be redirected to fill up a form where your details and requirements will be taken down.
3. We will call you to confirm details.

Frequently Asked Questions